Support Policy

Last updated: August 17, 2026

1. Scope of Support

• What’s Included: We provide technical support for installation issues, bug fixes, and general troubleshooting related directly to our scripts.
• What’s Excluded: Support does not cover custom script modifications, third-party framework conflicts, server configuration errors, or custom feature requests.

2. Eligibility Requirements

• Support is only provided to the verified account holder who purchased the asset from our official Tebex store.
• You must use official, unmodified versions of our scripts and run them in supported FiveM/CFX environments.

3. Official Support Channels and Business Hours

• Channel: Technical support is provided exclusively via Discord support tickets. We do not offer support via direct messaging or third-party forums.
• Response Time: We strive to respond to all support requests within 24 to 48 hours (excluding major holidays and previously announced support outages).

4. Customer Responsibilities To help us resolve your issue efficiently, please provide:

• A detailed description of the error, including server console logs and steps to reproduce the issue.

Contact: Discord